5. Right of withdrawal of the consumer
5.1. Consumers have a 30-day right of withdrawal in accordance with the following regulations:
Right of withdrawal
If you as a consumer have placed your order in Karen Bauer’s online shop by email or by phone, you can cancel your contractual declaration within 30 days without giving a reason in text form (cancellation form). The period begins after receipt of this instruction in text form, but not before you have received the goods.
The revocation must be sent to:
The return must be made at your expense only to the postal address mentioned above. In the event of an effective cancellation, the services received on both sides must be returned. If you cannot return the received service in whole or in part or only in a deteriorated condition, you may have to pay compensation. Items that can be sent as parcels are to be returned at Karen Bauer’s risk. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods and for Karen Bauer with its reception.
5.2. The right of withdrawal is excluded in accordance with § 312d Paragraph 4 No.1 BGB if you as a consumer have goods provided for your personal wishes or have been made to measure for private purposes. You remain unaffected by this, if the contract performance is defective.
5.3. There is a delivery note with your invoice documents. Please put it in the package with the items you want to send back. Please send the goods back in their original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.